My Cooling Store offers pre-paid return labels for a flat rate of $14.99 for most items. Labels are e-mailed directly for your convenience. If you would like one please email our Customer Support Team with the subject line Return Label. 


In the email please make sure to include

  • Your order number.
  • Which item(s) you are looking to return.
  • Whether this is a return or an exchange.

 

NOTE: Labels last 10 days. If not used, the customer is responsible for shipping charges or can buy another $14.99 label. 

 

Sadly, we cannot provide return labels from Canada.