Did you receive your gear and it just doesn't fit or you want to try another item? Don't sweat it! We make it SUPER easy to return or exchange your order. Please make sure to read through the entire return policy below.
My Cooling Store has a 30-day return & exchange policy.
NOTE: Extended Holiday Return Period: Orders placed from November 15th to December 24th will have an extended return period up to January 31st.
With many of the battery heated products we sell, we find that a quick call to our customer service team can help troubleshoot the issue and avoid a return or exchange. We highly recommend calling to speak with our experts before sending your products back to us.
For troubleshooting, our experts can be reached at 888-406-1984.
Returning Products - 3 EASY STEPS
For both return and exchange, please print and fill out attached file below "JBL_Customer_Return"
With a Prepaid Label:
Step 1: Package up the return safely and securely. Note your tracking number for reference.
Step 2: Stick the pre-paid label on the box.
Step 3: Ship the package
Without a Prepaid Label:
- If you do not have a prepaid label from us, please send back your package however you choose. We suggest noting your tracking number and getting adequate insurance for your return.
- Please print and fill out attached file "JBL_Customer_Return"
Our Return address is:
3791 Main St
Philadelphia, PA 19127
- We now offer pre-paid labels for $9.99. If you purchase a return label from us for $9.99, we will ship your exchange back to you for free. If you purchase a return label from us, we will e-mail it directly to you for convenience.
- If you have an approved RMA (Return Merchandise Authorization), you will not be charged. For approval, please contact 888-406-1984 or e-mail firstname.lastname@example.org (NOTE: Approval will be granted if you received the wrong item, the item is defective, or any reason our agents feel justifies the pre-paid RMA)
- If you use this label without approved RMA, $9.99 will be deducted from your return or exchange.
- All items returned to us for a refund or exchange must be in sell-able condition. This means the items are still in new condition without scuffs, scratches, stains, smells etc. Items must still have the original packaging, parts, accessories, instructions and tags. Items returned not in sell-able condition will only receive a partial refund or in extreme circumstances returned to sender.
- The 30-day time return period starts once you receive your order. A restocking fee may be applied outside of this time period. Please note that we do not accept returns and exchanges outside 60 days.
- Items that are damaged, missing parts, not in the original condition, or have obvious signs of use for reasons not due to an error of TheWarmingstore.com/MyCoolingStore.com will receive a refund of up to 50% of the items price.
- Due to the nature of some product not all items are eligible for a refund or exchange. This includes motorcycle helmets and personal care products. If you need approval, please contact our Customer Service Team.
- If your order was damaged in shipping, please contact us within 3-days of delivery.
- Refunds will be issued back to the card or PayPal account used to place the order.
- Original shipping charges will not be refunded (unless approved by agent due to special circumstances)
- Many of the items we sell are covered by a manufacturer’s warranty. In this case, the items should be shipped to the manufacturer for repair or replacement.
Exchanging Products: 2 EASY OPTIONS
For both return and exchange, please fill out attached file below "JBL_Customer_Return"
Option 1: Express Exchange
Place a new order online or call our Customer Service Team on 888-406-1984 and we will get your exchange on the road straight away! Then you are responsible to send back the unwanted items for a refund by following the instructions above.
Option 2: Standard Exchange
Send back your unwanted item(s) using the above the instructions. Once received, we will process the exchange. Please allow 5-7 business days for a standard exchange. (NOTE: Please allow 7-14 days during holiday season)