How much does shipping cost and how long will it take?
We will ship your order out as fast as we can with most orders shipping out within 1-2 business days from our Philadelphia, PA, HQ.    Some items are ...
Wed, 15 Apr, 2015 at 12:54 PM
Where does My Cooling Store ship from?
Most shipments come from our Philadelphia location. We are located on Main Street, Manayunk, which is one of the most unique, fun, energetic parts in Philad...
Fri, 17 Apr, 2015 at 12:40 PM
Do you ship internationally?
Yes!  We currently ship to Canada.  The cost of shipping to Canada is $25   Please note duties, taxes and brokerage fees may be applicable. Please conta...
Fri, 17 Apr, 2015 at 2:02 PM
Why is shipping to Canada so expensive?
The average cost to Canada is $25-$40 so we figured $25 flat rate was fair and we will cover the rest.  We won’t want to leave our nice northern neighb...
Fri, 17 Apr, 2015 at 2:11 PM
Does My Cooling Store ship to APO and FPO addresses?
We do!  We are very proud and excited to ship to our military family!  During checkout you will see APO/FPO shipping options. Standard rates apply.
Mon, 20 Apr, 2015 at 11:05 AM
Will I receive an order /shipment confirmation email?
If you order went through properly, you will receive a confirmation e-mail within 15 minutes of your order.  If you did not receive the e-mail, please conta...
Mon, 20 Apr, 2015 at 11:09 AM
Why does my order say “shipped” but it is not "tracking"?
Once your order is processed an automated email will be sent to you with the tracking.  It can take up to 2 working days for the carrier to scan packages in...
Thu, 2 Feb, 2017 at 11:40 AM
Does My Cooling Store provide return shipping labels?
My Cooling Store offers pre-paid return labels for a flat rate of $14.99 for most items. Labels are e-mailed directly for your convenience. If you would lik...
Mon, 20 Apr, 2015 at 11:21 AM