FAQ

What is My Cooling Store?
What is MyCoolingStore.com? Simple! My Cooling Store is the World’s premier resource for personal cooling and temperature control products. ...
Thu, 2 Feb, 2017 at 11:18 AM
What are the business hours?
Our store hours are 9:30am-6pm EST Monday-Friday.   We are closed for: Independendence Day Thanksgiving Christmas New Years Day   If you send an ema...
Thu, 2 Feb, 2017 at 11:19 AM
What is the Price Match Policy?
My Cooling Store Price Match - If you find the same product being sold at a lower price by an authorized dealer we will match the price. To file a Price M...
Thu, 2 Feb, 2017 at 11:21 AM
Can I cancel or change my order?
Our system has been designed to ship out orders as quickly as possible. Unfortunately, that means once an order has been processed it is too late to cancel....
Thu, 2 Feb, 2017 at 11:21 AM
Do you sell gift certificates?
Not sure what to get for loved one? We have Gift Certificates available from $50 to $1,000. All you have to do is select the denomination and then at th...
Mon, 27 Mar, 2017 at 11:02 AM
How do I contact My Cooling Store?
We care about our customers and are here to help with any questions, queries or problems you may encounter. We have lots of information in our Solutions...
Thu, 2 Feb, 2017 at 11:17 AM
Terms and Conditions
Terms and Conditions JustBrand Limited Terms and Conditions of Web Site Usage Thank you for visiting a website operated by JustBrand Limited. By use of ...
Fri, 29 Jan, 2016 at 7:00 PM
Coupons
Thank you for your purchase from the Warming Store. Unfortunately, only one coupon can be used per order. For example, If you have a coupon for free...
Thu, 9 Mar, 2017 at 11:26 AM
Live Inventory
Thank you for ordering from the Cooling Store. We are currently updating our inventory system and matching it with the website, therefore there wi...
Mon, 27 Mar, 2017 at 12:00 PM