My Cooling Store offers pre-paid return labels for a flat rate of $9.99 for most items but offers them for free if an item is truly defective. Labels are e-mailed directly to you for convenience. If you would like one please email our Customer Support Team with the subject line Return Label. You are also welcome to call us at 888-406-1984. In the email please make sure to include your order number, which item(s) you are looking to return and whether this is a return or an exchange.

Sadly, we cannot provide return labels for Canadian Customers at this time.