FAQ 8

• Contact Information
• What is My Cooling Store?
• Can I cancel or change my order?
• Amazon Payments and PayPal
• What are the business hours?

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Placing an Order 3

• Can I cancel or change my order?
• What is the Norton Shopping Guarantee?
• New Leaf Warranties

Shipping 6

• What are my shipping options?
• Where does My Cooling Store ship from?
• Do you ship internationally?
• Shipping to Canada?
• Does My Cooling Store ship to APO and FPO addresses?

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Returns and Exchanges 3

• Need to return a product?
• Want to Exchange items?
• I need a return label. How do I get one?

Buying Guides 7

• Cooling Towel Buyer's Guide - 2024
• 2024 Neck Cooler Guide
• 2024 Cooling Vest Guide
• 2024 Heated Glove Guide
• Usage and Care Instructions for Your Herbal Pack

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Video Product Guides 6

• Summer Cooling Towel Guide
• Ultimate Cooling Vest Guide
• Summer Cooling Hats Guide
• Summer Cooling Fan Guide
• Flowtron Electric Bug Zapper Guide

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Product Guide & Troubleshooting 5

• How do I clean my heated clothing?
• Maxmizing Battery Life
• Heated Apparel Battery Guide
• Gerbing 7 Volt Batteries
• Choose The Best Cooling Vest For You

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