Did you receive your gear and it just doesn't fit or you want to try another item? Don't sweat it! We make it SUPER easy to exchange your order. Please make sure to read through the entire exchange policy below.
My Cooling Store has a 30-day return & exchange policy!
Exchanging Products: 2 EASY OPTIONS
For both return and exchange, please fill out attached file below "JBL_Customer_Return"
Option 1: Express Exchange
Place a new order online or call our Customer Service Team on 888-406-1984 and we will get your exchange on the road straight away! Then you are responsible to send back the unwanted items for a refund by following the instructions above.
Option 2: Standard Exchange
Send back your unwanted item(s) using the above the instructions. Once received, we will process the exchange. Please allow 5-7 business days for a standard exchange. (NOTE: Please allow 7-14 days during holiday season)
We now offer pre-paid labels for $9.99. If you purchase a return label from us for $9.99, we will ship your exchange back to you for free. If you purchase a return label from us, we will e-mail it directly to you for convenience.